Refund policy

⚠️ IMPORTANT NOTICE: CUSTOM MADE-TO-ORDER PRODUCTS ⚠️
Because all our products are custom-printed and made-to-order specifically for you through our print partners, WE DO NOT ACCEPT RETURNS OR EXCHANGES IF YOU CHANGE YOUR MIND, CHOSE THE WRONG SIZE, OR ORDERED THE WRONG COLOR. 

We kindly ask you to carefully review our size charts before completing your purchase. We only offer refunds or replacements for items that arrive misprinted, damaged, or defective.

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Return Policy

Since each item is uniquely created for you at the time of purchase, we do not handle traditional returns or inventory exchanges. 

However, we have a 30-day policy specifically for quality-related issues, which means you have 30 days after receiving your item to report a defect, damage, or an incorrect item and request a replacement or refund.

To be eligible for a resolution regarding a defect, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To report an issue, you can contact us at lafemmescience@gmail.com. Please include clear photos of the product and the issue. If your claim is accepted, we will handle the replacement process or refund at no extra cost to you. 

Please note: Items sent back to any address without first contacting us and requesting a resolution will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
As stated above, all custom-printed apparel, special orders, or personalized items from La Femme Science are non-returnable and non-refundable unless they arrive damaged or defective. We also cannot accept returns or refunds on sale items or gift cards.

Exchanges
Because we personalise and print each shirt on demand, we do not offer exchanges for different sizes or colors. If you need a different size, you will have to place a new separate order. Please use our sizing guides to avoid this.

European Union Right of Withdrawal (Cooling-off Period)
Please note that according to EU consumer law, the standard 14-day right of withdrawal does not apply to goods that are made to the consumer’s specifications or are clearly personalized. Because every product in our store is printed on demand specifically for your order, the 14-day cooling-off period does not apply to non-defective items.

Refunds (For Defective/Damaged Items Only)
Once your photo proof of damage or defect is reviewed and approved, we will notify you. If approved for a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at lafemmescience@gmail.com.